Contact information

Zero Mile ADV – Contact Information Policy

We’re here to help you get the most out of your Zero Mile ADV experience—whether you have a question about sizing, need help with a return, or want to use our Free Crash Replacement Program.

1. How to Contact Us

You can reach Zero Mile ADV at:
Email: Support@zeromileadv.com
Mailing Address: Zero Mile ADV
PO Box 70
Palisade, CO 81526
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)

2. Response Times

  • We aim to respond to all inquiries within 1–2 business days.

  • During peak seasons or sales events, responses may take slightly longer.

3. Types of Inquiries

Please include your order number (if applicable) to help us serve you faster.

  • Product Questions – Sizing, materials, and availability.

  • Order Support – Shipping status, order changes, or returns.

  • Free Crash Replacement Requests – Documentation and police report submission.

  • General Feedback – We welcome suggestions and rider stories.

4. Communication Channels

  • Email: Our preferred method for tracking and documenting customer support.

  • Social Media: You can message us through our official Zero Mile ADV accounts, but for returns or replacements, email is still required.

5. Privacy of Your Contact Information

  • Any contact information you provide is used solely for customer service and order fulfillment.

  • We do not sell or share your contact information with third parties, except as required by law.

  • For more details, please see our [Privacy Policy].