Zero Mile ADV – Contact Information Policy

We’re here to help you get the most out of your Zero Mile ADV experience—whether you have a question about sizing, need help with a return, or want to use our Free Crash Replacement Program.

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1. How to Contact Us

You can reach Zero Mile ADV at:
Email: Support@zeromileadv.com
Mailing Address: Zero Mile ADV
PO Box 70
Palisade, CO 81526
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time)

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2. Response Times

• We aim to respond to all inquiries within 1–2 business days.

• During peak seasons or sales events, responses may take slightly longer.

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3. Types of Inquiries

Please include your order number (if applicable) to help us serve you faster.

• Product Questions – Sizing, materials, and availability.

• Order Support – Shipping status, order changes, or returns.

• Free Crash Replacement Requests – Documentation and police report submission.

• General Feedback – We welcome suggestions and rider stories.

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4. Communication Channels

• Email: Our preferred method for tracking and documenting customer support.

• Social Media: You can message us through our official Zero Mile ADV accounts, but for returns or replacements, email is still required.

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5. Privacy of Your Contact Information

• Any contact information you provide is used solely for customer service and order fulfillment.

• We do not sell or share your contact information with third parties, except as required by law.

• For more details, please see our [Privacy Policy].